Privacy Policy of DecoShield VPN
DecoShield VPN, located at 151 Chauncey Street, New York, New York, 11233, USA, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and process your data when you use our secure VPN services for Apple macOS devices, designed for privacy protection and online anonymity.
1. Information We Do Not Collect
Our core service, a secure VPN for Mac, is built on a strict no-logs policy. This means we do not collect, store, or log any information that could identify you or your online activity. Specifically, we do not log:
- Your IP address (both incoming and outgoing).
- Your browsing history or website visits.
- The amount of data transferred.
- DNS queries.
- Timestamps of connections.
- Traffic destination or content.
This commitment is fundamental to providing you with true online anonymity and privacy protection on Apple devices.
2. Information We Collect (Subscription and Service-Related)
While we maintain a strict no-logs policy for your VPN usage, certain minimal information is necessarily collected for account management, service provision, and billing purposes. This information is limited and used solely for these specific operational needs.
2.1 Account Information:
- Email Address: Used for account creation, password resets, important service notifications, and customer support.
- Payment Information: We do not directly process or store your full payment card details. When you make a purchase, payment processing is handled by third-party payment processors. We receive only a confirmation of successful payment and limited transaction details (e.g., amount, subscription ID) from these processors, which are necessary for managing your subscription.
2.2 Aggregate Service Data:
We may collect anonymous, aggregated data regarding service performance, such as the total number of active connections or server load. This data is entirely depersonalized and cannot be linked back to individual users. It helps us to ensure the stability and efficiency of our VPN network.
3. How We Use Your Information
The limited information we collect is used exclusively for the following purposes:
- To provide, maintain, and improve our VPN service.
- To process your subscriptions and payments.
- To communicate with you regarding your account, service updates, or support inquiries.
- To prevent fraud and ensure compliance with our terms of service.
4. Data Security
We implement robust technical and organizational security measures to protect the information we hold against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure software development practices. We continually review and update our security protocols.
5. Data Retention
We retain your account information (email address and transaction details) for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. As per our no-logs policy, your VPN connection data is not retained.
6. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share limited information with trusted third-party service providers only to the extent necessary to perform services on our behalf, such as payment processing. These third parties are contractually obligated to protect your information and are prohibited from using it for any other purpose.
We may also disclose your information if required to do so by law or in response to valid legal requests, provided such requests are legally binding and we have exhausted all legal avenues to protect your privacy. Our no-logs policy significantly limits the information we could provide in such scenarios.
7. Your Rights Under GDPR (General Data Protection Regulation)
If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request that inaccurate or incomplete data be corrected.
- Right to Erasure ( "Right to be Forgotten"): You can request the deletion of your personal data, subject to certain legal obligations.
- Right to Restriction of Processing: You can request that we limit the way we use your data.
- Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your data in certain circumstances.
To exercise any of these rights, please contact us at the address provided below. Please note that due to our no-logs policy, the personal data we hold about you is extremely limited.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
DecoShield VPN
151 Chauncey Street
New York, New York, 11233
USA